IT Support Technician

Job Summary

• Provide first-level technical support to end users for hardware, software, and basic network issues
• Diagnose, troubleshoot, and resolve desktop, laptop, printer, application, and connectivity problems
• Install, configure, and maintain computer systems, operating systems, and standard business applications
• Manage and respond to IT service desk tickets in a timely and professional manner, ensuring SLAs are met
• Escalate complex or unresolved issues to higher-level support teams with proper documentation and analysis
• Maintain accurate records of incidents, requests, resolutions, and IT assets
• Assist with the setup, deployment, and replacement of new hardware and software
• Provide end-user guidance and basic training on IT tools, systems, and IT best practices
• Collaborate with other IT team members to improve service quality, processes, and user satisfaction
• Support user account ma...