IT support specialist

Responsibilities

• Support Spooners with day-to-day IT needs, triaging and resolving escalated helpdesk requests while designing automated first-response systems and continuously improving support workflows through better tooling.
• Lead the integration of IT stacks from newly acquired companies into a unified ecosystem, ensuring compatibility, continuity, and strong operational standards.
• Keep the office IT infrastructure—including networking, conferencing, and access control systems—running securely and reliably.
• Manage hardware and software onboarding and offboarding, ensuring devices, accounts, and access are correctly provisioned and documented.
• Provide technical support for live events, handling setup, testing, and real-time troubleshooting to ensure everything runs flawlessly.

Qualifications

• Reasoning ability. Given the necessary knowledge, you can solve complex problems. You think ...