IT Support Specialist

Position: IT Support Specialist
Location: Ras Al Khaimah UAE
Employment: Full-time
Compensation: Base salary

Key Responsibilities:

• Deliver first- and second-tier technical assistance for hardware software and networking problems.
• Address user issues via email phone ticketing systems and accelerate complex cases when necessary.
• Oversee network devices like routers, switches, firewalls and wireless access points to maintain reliable network operations.
• Install, set up and maintain computers, printers, servers and other IT hardware; repair or replace components as needed.
• Install, configure and upgrade software applications ensuring compatibility, licensing compliance and proper functioning.
• Support network administration tasks such as IP setup, connectivity troubleshooting and routine hardware maintenance.
• Manage user accounts and permissions within directory services such as Active Dire...