IT Support Specialist

IT Support Specialist

Job Description Summary

Provides assistance and technical support to the business and to team members who are experiencing technical, hardware, or software issues. The go‑to person for first level technical support for internal customers – to provide resolutions to technical concerns which will result in minimal recurring issues. Ensure quality service in accordance with departmental standards and guidelines, and provide a positive customer service orientation resulting in high customer satisfaction ratings.

Responsibilities

• Respond to tickets and email messages from users requesting assistance; log and keep records of customer/employee queries and interpret problems and analyze possible causes of hardware and software failure.
• Identify computer hardware, software, and telecommunications malfunctions and take appropriate action to resolve these issues while ensuring data and system integrity.
• Co...