IT Support Specialist

RISE is on a mission to accelerate internet for the Philippines by providing excellent services and high-quality support to our business and wholesale partners. We focus on the efficiency of connectivity through initiatives like GetaFIX and Open Access Network, ensuring we maintain a benchmark for reliability and installation speed. Our culture is built on transparency and ownership, where team members are encouraged to exceed expectations and advance the country’s digital landscape together.

Duties & Responsibilities

• Acts as the routine contact point, receiving and handling requests for support in hardware and software issues
• Responds to a broad range of IT service requests for support by providing information to fulfill requests or enable resolution
• Provides first line investigation and diagnosis and promptly allocates unresolved issues as appropriate
• Records details of all components that have been installed...