IT Support

Client Support and Communication

• Respond promptly to client enquiries via phone, email, and ticketing system
• Handle frustrated or urgent clients calmly and professionally
• Acknowledge issues clearly, set expectations, and provide regular updates
• Take full ownership of assigned tickets until resolution

Troubleshooting and Issue Resolution

Perform first-level troubleshooting by:

• Reviewing documentation
• Checking logs and system behaviour
• Referring to past cases and known i...