IT Support Engineer

Role Summary

We are looking for L2 IT Support Engineers to deliver onsite end-user computing support across a large

enterprise office footprint. Engineers handle hands-on resolution of desktop, laptop, peripheral, A/V, and basic

infrastructure issues escalated from the L1 Service Desk, walking up to user desks where required.

Key Responsibilities

- Resolve L2 desktop/laptop/peripheral incidents escalated from the Service Desk.

- Perform hardware swaps, imaging, software installs, and Windows/Mac OS troubleshooting.

- Support Microsoft 365, Outlook, Teams, OneDrive, and basic Active Directory tasks.

- Manage IMAC (Install/Move/Add/Change) requests for end-user devices.

- Support meeting-room A/V (Teams Rooms, Zoom Rooms, Polycom, etc.) and printers.

- Maintain asset records in CMDB; tag and track all hardware movements.

- Provide VIP/executive desk-side support with a high-t...