Vacancy Description
Required Skills
- 5 years of experience
- User Support & Issue Resolution -Strong troubleshooting skills (hardware, software, network) and communicate proactively with users regarding status, progress, and resolution
- Good understanding of Microsoft 365, Outlook, Teams, and Windows OS and other M365 Applications .
- Excellent communication and customer service mindset.
- Familiarity with helpdesk tools and ticketing platforms.
- Ability to manage pressure and prioritize issues based on business impact.
- Security framework and tools.
- Minimal escalations and consistent quality of service
- Device & Asset Handling
- Configure, deploy, and troubleshoot laptops, desktops, peripherals, and mobile devices.
- Maintain inventory of IT assets, accessories, and spares.
- Hardware Management like Printers, Meeting Room management
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