IT Support Delivery Lead — M365, Endpoints & VIP Escalations

EPAM Systems is seeking a Support Service Coordinator in Romblon, España, to lead an L2 support team managing Microsoft 365 and end-user computing for financial customers. Responsibilities include team scheduling, incident coordination, and managing expectations with business stakeholders.

The ideal candidate has 5–7 years in IT support, ITIL certification, and experience in a team lead role. Excellent communication and stakeholder management skills are essential for providing a high level of service.