IT Service Technician / Engineer - East

Responsibilities:

• Perform technical maintenance and troubleshooting for the Video Management System (VMS), with a focus on Milestone XProtect, ensuring optimal system performance.
• Maintain critical systems to achieve high service availability and meet operational performance targets.
• Respond swiftly to onsite operational incidents, resolving issues in accordance with established SLAs.
• Adhere to all safety protocols and company procedures, ensuring work is conducted without disruption to production.
• Proactively identify, report, and resolve system discrepancies, defects, and inconsistencies.
• Prepare and submit accurate daily maintenance reports.
• Conduct basic system and network troubleshooting tasks.
• Undertake any additional duties as assigned by supervisory personnel or management.

Requirements: