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IT Service Management Specialist

Evolution Mining

Australia, New South Wales, Australia Full-time June 05, 2026
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Vacancy Description

About the role


The IT Service Management Specialist has a responsibility to uplift service management capability and help promote consistency across a range of I.T services. What does this look like? You will support core ITIL process, improve service visibility, whilst at the same time work closely with a host of internal teams to ensure services are stable, whilst promoting continuous improvement.

Your work will involve:

  • Improve core ITSM processes (incident, request, change) across the business

  • Help drive consistency and governance across service delivery

  • Work closely with service owners, project teams, and vendors to ensure alignment

  • Build and maintain service reporting dashboards and insights (typically within ServiceNow)

  • Track vendor performance against SLAs

  • Identify opportunities for automation and process improvement

  • Support change activity to ensure minimal disrupt...
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