IT Service Desk Specialist — ServiceNow & L1 Support (Bilingual)

A leading IT service provider in Cyberjaya is looking for a Service Desk Technician to provide technical support for end-users. Responsibilities include managing incoming calls, troubleshooting application issues, and documenting processes. Candidates must have experience with Service Now and demonstrate excellent customer service, problem-solving abilities, and teamwork skills. This role is crucial for maintaining high levels of service quality to end users and requires knowledge of ITIL standards.
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