IT Service Desk Manager - Lead, SLA & ITIL Ops

A technology company in Lahore seeks an experienced IT Service Desk Manager to lead IT support operations. The candidate will supervise the service desk team, ensuring timely resolution of incidents while maintaining SLA compliance. Responsibilities include incident management, service improvements, and stakeholder communication. Required are 4+ years in IT support, managerial experience, and a degree in IT or Computer Science. The position offers competitive compensation and a full-time commitment.
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