IT Service Desk Analyst

IT Service Desk Analyst

Location: Parla and Illescas, Spain

Responsibilities

• Record and resolve Service Desk queries within SLA targets.
• Day‑to‑day monitoring and updating the Service Desk system, including escalation of tickets where necessary to Senior Analysts, other IT teams, and the IT Service Desk Manager.
• Set up and install new PC hardware and software, following departmental procedures and standards.
• Carry out routine scheduled IT activities, such as server backups.
• Perform administration duties, such as adding and removing network user IDs and email accounts, in line with departmental procedures and standards.

Qualifications

• High School Diploma or GED required; associate or bachelor’s degree preferred.
• Minimum of 5 years of IT support experience.
• Knowledge of PC hardware technology, maintenance and repair of PC hardware.
• Knowledge of current Windows OS...