I.T. Service Delivery Manager- with Telecom

Required travel: Minimal. Managerial responsibility: Yes. Location: Philippines – BGC (Amdocs Site).

In one sentence

Responsible and accountable for services to account operations including coordinated management of multiple projects/accounts sought at achieving strategic business and interpersonal objectives with high quality.

Responsibilities

• Accountable & responsible for introducing account-centricity for running smooth operations around scope, time, cost, quality, change, communication, risk and crisis management, and integration.
• Own the overall operations program scope and maintain its continuous alignment with strategic business objectives; set program plan and make recommendations to modify it when fundamental, set priorities, ensure optimization, and resolve disagreements to enhance effectiveness in reaching business results or strategic goals.
• Define projects/programs; assign managers to initiate and lead the perfor...