IT Release Manager

Description

This role is responsible for governing, coordinating, and assuring the quality of infrastructure-related changes across the organization using ServiceNow. The position plays a key role in ensuring compliance, risk mitigation, operational readiness, and alignment with ITIL-based change and configuration management practices.

Working closely with infrastructure, operations, and project delivery teams, the role acts as a central point of coordination to ensure accurate CMDB data, effective Change Advisory Board (CAB) processes, and high-quality Technical Transition to Operations (TTO) outcomes in a complex, multi-stakeholder environment.

Key Responsibilities: