IT Operations & Digital Support Engineer

The Role

The Digital Support Engineer is responsible for delivering high-level technical support across the company’s digital ecosystem, ensuring the reliability, performance, and security of mobile applications, web platforms, and customer identity workflows. The role owns incident resolution end-to-end, drives proactive monitoring and automation initiatives, and continuously works toward improving operational stability and reducing MTTR. This is a 100% remote position with rotating shifts, based on operational needs.

Responsibilities

• Administer and support the SAP Customer Data Cloud (CIAM) platform to manage customer identities, profiles, and consent preferences.
• Troubleshoot customer registration, login, and social authentication flows to ensure a seamless user experience across digital properties.
• Ensure all identity and access workflows comply with global data privacy and security regulations.
• Provide rem...