IT Operations Analyst

We’re looking to add an IT Operations Analyst located in Prai, Penang.

In this role, you will be in charge of performing operational processes and procedures to ensure all IT services, systems, and infrastructure meet business needs.

Day‑to‑day operational hold up and service delivery of the Hybrid Cloud IT infrastructure by monitoring and acknowledging to IT Infrastructure incidents through the incident tracking system. Proactively monitor systems for availability, capacity, and performance. Participate in the Patch management process, IT Business Continuity, and Disaster recovery planning and testing. Computer programming to automate manual IT Ops wherever applicable.

What a typical day looks like:

• Prepare Standard Operating procedures for the day‑to‑day maintenance of the applications and underlying systems.
• Proactive monitoring of enterprise systems to ensure they are adequately sized to meet the dynamic requirements from the ...