IT Onsite Support Engineer (Shanghai)

D-ploy is a company specialized in IT and engineering solutions operating internationally. We take pride in delivering innovative and high-quality services to numerous industry-leading clients. Through strong relationships and trusted partnerships within the IT community, we optimize our clients’ productivity and contribute to their business success and value.

We are currently looking for a committed, flexible, and solutions-oriented professional to join us as an IT Onsite Support Engineer in Shanghai. If you want to be part of a dynamic and international organization, we would love to hear from you!

Responsibilities

• Provide first- and second-level support to internal users.
• Analyze, prioritize, and resolve incidents and service requests.
• Log and manage tickets in the incident system following ITIL-based processes.
• Install, configure, and maintain workplace equipment (hardware and...