IT Onsite Support Engineer - Edmonton, AB

Job Title: IT Onsite Support Engineer Location: Edmonton, AB

Duration: 12 Months

Responsibilities

Create, Receive, Monitor, Maintain and Resolve work tickets

Imaging, Setup, and Support of computer(s), monitor(s), mobile device(s)

Maintain on-site presence at designated service locations to support end users

Software installation, support and make sure it is compliance with client standards

Perform pro-active and on-demand health check of IT systems including, but not limited to: printers, copiers, fax machines, scanners, and video conference equipment

Training end users on how to operate office automation equipment as requested

New hire orientation including show user how to work on IT assets daily basis, debrief client policy(s) such as security policy, usage etc

Hardware platform troubleshooting and management

Software platform troubleshooting and management

Perform secure pas...