IT HELPDESK SUPPORT (PC SUPPORT)

• Provide general helpdesk support and installation support for hardware , software, mobile device, computer.
• Diagnose and troubleshoot technical issues including account set -up.
• Walk through with users to resolve their technical issues.
• Manage ticketing system
• Manage and update in IT asset records
• Support the implementation of new solutions or applications.
• Assist in ad-hoc IT related projects.

Requirement:

• Working knowledge and expertise with a variety of software , hardware and applications.
• Good understanding of mobile devices and other tech products.
• Knowledge on both MS Windows and Mac OS X environments.
• Strong oral and written communication skills . Ability to translate end-users requirements. Ability to clear communicate, interpret, explain technical concept, to technical and non- technical users at various levels.
• Mandarin and Cantonese Langu...