IT Engineer

Responsibilities

• Provide advanced troubleshooting and technical support for desktops, laptops, mobile devices, printers, and other IT equipment.
• Diagnose and resolve complex technical issues related to operating systems, software applications, network connectivity, and hardware components.
• Perform root cause analysis for recurring issues and implement permanent solutions to prevent future occurrences.
• Collaborate with other IT teams to escalate and resolve issues that require specialized expertise.
• Maintain accurate records of all service desk activities, including incident reports, service requests, and knowledge base articles.
• Effective participation in IT projects and initiatives aimed at improving Service Improvement as well as process improvements.
• IT equipment asset management and tracking.
• Provisioning of computer equipment (laptop, desktop, monitors, etc.).
• Perform administration, troubl...