IT Desktop Support - Backfill

Job Title: Desktop/Laptop Support Engineer
Job Description



Location New York

As a desktop support engineer, you should be able to act as a Single point of contact in front of the customer management. Ensure proper communication and quick. Responsible for Vendor Management. Own and drives day-to-day operations for onsite support for laptop and mobility support. Take corrective actions based on the customer satisfaction surveys. Drive service improvement programs. Ensure adherence to quality / security standards defined for the engagement.

Basic experience in IT industry

Good client management & communication skills

Good Understanding of ITIL concept & Service Now

Computer OS/Peripherals troubleshooting. Asset/Inventory Management

Ensure tickets are updated on time and adhere to required SLA.

Handling different PC operating systems (Windows 7, 10)

Handling end users incidents...