IT Desktop Analyst at Sephora Canada

Sephora Canada is looking for an IT Desktop Analyst eager to enhance users' technical experience on-site. This role involves hands-on support with a focus on end-user connectivity.
As an IT Desktop Analyst, you will engage directly with the Field Support Center by troubleshooting technical issues and ensuring optimal performance for end-users. Your skills in imaging Windows devices and managing macOS will be pivotal in executing daily operations smoothly. This role demands a strong commitment to excellent customer service while maintaining technological efficiency.
Key Responsibilities:
• Image Windows 11 desktops and laptops
• Configure Mac environments with Jamf Pro
• Manage security and user accounts in Active Directory
• Support and troubleshoot email and connectivity issues
• Provide assistance with various end-user devices
Requirements:
• 3+ years of desktop support experience
• Experience with Windows and macOS technologies
• Familiarity in netwo...