Issrrn000911 - Infra Tech Support Practitioner

Greetings from Savantis Solutions India Pvt. Ltd. We are hiring for Russian Service Desk Analyst on Payroll of Savantis Solution and deployed on HCL - Banguluru ( Jigani ) Location We are looking for a Service Desk Executive who is fluent in Russian language and has 0-1 years of experience in the job market. The candidate will be responsible for providing technical support to our clients and customers in Russia and other Russian-speaking countries. The role requires excellent communication skills, both verbal and written, in both English and Russian. Responsibilities Provide technical support to clients and customers in Russia and other Russian-speaking countries Troubleshoot hardware and software issues and provide solutions to customers Manage and resolve customer complaints and escalate issues as needed Communicate with customers via phone, email, chat, and other channels Document all customer interactions and solutions in a CRM system Collaborate with other teams to resolve complex...