Vacancy Description
Responsibilities
Regularly communicate with assigned accountsExpectation setting and negotiate priorities appropriately are expected by managing customersBeing an escalation contact for customer support issues.Serve as a reliable, accessible and effective escalation point for the customer on any operational matters or on implementation progressMaximize the customer satisfaction and profit while keeping the pre-sales and operation in good shape.
Communicate and coordinate well between departments, including sales and marketing, operations, infrastructure, product teamsBalance the expectations from different teams and customers.Requirements
Degree / Diploma holder in Engineering / Computer Science / Information Technology;
At least 3 years of experience in ISPs, MSSPs, hosting providers, or Internet solution vendors;
Solid experience and knowledge in TCP/IP, IGP...
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