Intern - Information Technology

Job Description

As an intern, you will perform all aspects of support related to the day-to-day computing needs of Mesa Airline's employees. Provide support via phone, e-mail, and Intranet. Job Responsibilites: Perform all aspects of support related to the day-to-day computing needs of Mesa Airline's employees. Provide support via phone, e-mail, and Intranet as well as perform problem determination at the users' workstations throughout Mesa Airline's offices.Responsibilities * Diagnose and resolve computer problems and requests from users in a timely manner. Accurately record such requests into the help system* Install, configure, and troubleshoot hardware, including desktops, laptops, peripherals, network equipment* Install, configure, and troubleshoot software packages, including operating systems, desktop software, and custom applications* Provide first level support for networking and application issues; escalate complex problems to the appropriate groups ...