Intermediate Client Relationship Analyst

Become a pivotal player at Citi as an Intermediate Client Relationship Analyst. This role emphasizes client support and resolution, requiring strong relationship-building skills and analytical abilities.
The successful candidate will have 2 to 5 years of experience in customer service, ideally within the business or financial sectors. You'll manage a portfolio of high-profile clients, proactively addressing issues while harnessing your English and Japanese language skills to communicate effectively. This role also involves promoting process enhancement initiatives.
Key Responsibilities:
• Oversee and manage client inquiries for timely resolution
• Mentor customer service team on best practices
• Conduct regular check-ins with clients to foster relationships
• Inform clients about ongoing issues and resolution progress
• Collaborate with internal teams to analyze escalated problems
Requirements:
• 2-5 years of customer service experience
• Fluent in both En...