Intermediate Billing Analyst - Bilingual

Our customer is looking for a driven, positive, and customer-focused individual to join their Billing Team. This role is an excellent opportunity to be part of a collaborative, fast-paced environment where your communication skills, problem-solving abilities, and commitment to service excellence will have a direct impact on both internal partners and customers.

What you’ll do:

• Call Centre Billing Representative, handling approximately 30-40 inbound calls per day
• Provide brilliant customer service to Licensed Insurance Advisors and other staff from both the Contact Centre, Insurance Branches and Customers
• Investigate and resolve discrepancies in a joint effort with our insurance partners and underwriters on billing related matters
• Act as Company Ambassador in supporting inbound billing inquiries
• Communicate clearly, effectively, and empathetically to customers both through telephony and electronic means via email reso...