Intake Specialist

Job Title: Intake Specialist

Location: Remote (South Africa) - US Hours - 9am-5pm EST

Job Type: Full-time

Key Responsibilities

• Respond promptly and professionally to inquiries via phone, email, and other communication channels.
• Guide clients through the intake process, explaining requirements and next steps clearly.
• Collect, review, and verify client information and documentation.
• Schedule appointments and assessments as needed.
• Maintain accurate and organized records in the company’s CRM or intake systems.
• Collaborate with clinical and administrative teams to ensure timely onboarding and service delivery.
• Follow up consistently with clients to obtain outstanding information or documents.

Requirements

• Excellent communication skills, both verbal and written, with a professional and empathetic telephone manner.
• Strong ...