Inside Technical Service Representative/ Technician

Reporting to the Inside Technical Services Supervisor, this role will support capital equipment depot service activity through repairs and maintenance to medical device capital equipment and support Teleflex cardiac customers via phone and email.

Principal Responsibilities

• Perform routine preventative maintenance, repairs, updates, functional checkout, and all other related service activity to the Intra-Aortic Balloon Pumps that are processed through the depot. 
• Document and maintain all related records of depot service work, customer contact data, call data, and other customer service data in the field service management system (FSM) and other systems.
• Prepare materials and coordinate shipping for offsite technical trainings.
• Coordinate service-related shipments directly out of service depot.
• Maintain current knowledge of Teleflex Interventional products and services offered.
• Provide professiona...