Inside Sales Representative I

Sales Support Rep

Job Description

Provides support to the outside and inside sales team including administrative support and/or customer service. Provides accurate and timely support to the outside sales team, members of the inside sales team and/or to customers.

* Handles incoming phone calls and e-mails from customers and provides requested information in a timely and efficient manner. Answers customer questions regarding topics such as pricing, availability, delivery, backorders, specifications, returns, credits and order placements.

* Monitors scheduled shipping dates to ensure timely delivery and expedite, as needed. Investigates customer complaints or concerns.

* Relays customer concerns to others on the sales team and assists in investigating the issue.

* Resolves issues within company guidelines. As needed, escalates l...