Inside Sales Account Manager Lead

Concentrix Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

6 days ago – Apply early to be among the first 25 applicants.

Key Responsibilities

• Lead and manage a team of Inside Sales Account Managers, setting clear performance expectations, KPI tracking, and conducting timely performance reviews.
• Drive team achievement of monthly, quarterly, and annual Order Book targets across key product lines.
• Oversee daily sales cadence, including pipeline reviews, deal progression, forecast accuracy, and SLA compliance.
• Conduct regular coaching, upskilling, and capability development for team members to strengthen product knowledge, sales discipline, and customer engagement skills.
• Collaborate with cross‑functional teams (Service Lines, Pre‑Sales, Ops, Finance, Billing) to ensure seamless client delivery and timely issue resolution.
• Manage escalations, resolve conflicts, and provide guidance to AMs on h...