Innovation Transformation Lead — Process Optimization

Concentrix is seeking a candidate to lead the overall management of Innovation initiatives in Quezon City, Philippines. The role requires a minimum of 5 years of experience with a strong focus on innovation, transformation, and process improvement, preferably in a BPO contact center setup. Responsibilities include collaborating with various teams for automation and improvement initiatives, providing insights to enhance customer experiences, and managing multiple projects effectively. Preferred qualifications include familiarity with agile methodologies and analytical tools.
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