Information technology support engineer

Job Title: IT Support Engineer
Shift: EST (Eastern Standard Time)
Type: Full-Time
Experience Required: 3–5 Years
Location: Remote
Job Summary:
We are seeking experienced IT Support Engineers with strong backgrounds in Managed Service Provider (MSP) environments. The ideal candidates will have 3–5 years of hands-on experience supporting MSP clients across various domains including Microsoft 365 administration, OS support, and cloud services, Private cloud Virtualization. Candidates should have a deep understanding of MSP tools and be well-versed in resolving a wide range of technical issues in both Windows and Linux environments.
Key Responsibilities:
Provide L1/L2/L3 technical support to MSP clients remotely during the EST shift
Troubleshoot and resolve issues related to:
Microsoft 365 (Exchange Online, Teams, Share Point, One Drive)
Strong knowledge of Windows Server, Active Directory, DNS/DHCP, Group Policy.
Windows and Linux operating systems (use...