Incident Manager (ServiceNow) & Analytics Lead

HCLTech is looking for an Incident Manager based in Philippines, Romblon, España. The role involves executing and improving the Incident Management process, focusing on ServiceNow, SLA management, and performance analytics.

The ideal candidate has strong analytical skills, advanced knowledge of ServiceNow, and experience in process design. Responsibilities include managing SLAs, creating documentation, and driving incident resolution. HCLTech is an equal opportunity employer.