Vacancy Description
Responsibilities:
Support the day-to-day Incident Management operational process for all business unitsLead the preparation of Post Incident Reports.Schedule and lead incident review meetings.Follow-up with key resources to obtain all the information needed to produce incident reports.Follow through, follow-up and track incident actions from reports.Help standardize, automate, and improve the incident management process.Find innovative ways to streamline our service management and operational processes.Analyze trends for recurring incidents and problems; escalate in a timely manner.Ensure the Incident , Problem and Change Management Practices are followed.Develop Incident Management reports that support KPIs.Promote the adoption and adherence to the global Incident Management process and support continual service improvement efforts.