Inbound Sales Representative (Hotel and Reservation Account)

An Inbound Sales Representative (Hotel & Reservations Account) is responsible for assisting travelers with booking accommodations, handling inquiries about hotels, and ensuring a smooth reservation process. This role combines customer service and sales skills , requiring strong communication, empathy, and the ability to upsell services to maximize revenue.

Key Responsibilities

• Handle inbound calls, emails, and online inquiries from guests seeking hotel reservations or travel-related information.
• Provide accurate details on room availability, pricing, amenities, promotions, and policies.
• Assist guests in booking accommodations , ensuring preferences and special requests are properly recorded.
• Upsell additional services such as room upgrades, amenities, packages, or travel bundles to enhance guest experience.
• Process payments and confirm bookings usi...