ICT Helpdesk / Support Engineer

Client:
A Belgian federal research organization based in Brussels that provides independent scientific advice to policymakers in the healthcare sector. The organization supports decision-making by delivering studies and analyses aimed at improving the quality, accessibility, and efficiency of healthcare in Belgium.

The IT environment supports internal users and research teams, with a strong focus on reliability, security, and operational continuity.

Project:

The client is looking for an ICT Helpdesk / Support Engineer to support internal IT operations. The role is focused on providing first-line and second-line support to internal users, ensuring smooth day-to-day IT operations, and managing a wide range of administrative and technical IT tasks.

Key responsibilities include:

● Incident management for internal users

● Escalation to Shared Services and external service providers

● Supporting onboarding and offbo...