Vacancy Description
Hotel Reservation Agent
Cebu City (Onsite)
Job Description:
We are looking for Hotel Reservation Agent to assist guests with booking inquiries, reservation changes, cancellations, and general hotel-related concerns. The role requires excellent communication skills, attention to detail, and a customer-first mindset to ensure a smooth and positive guest experience.
Job Responsibilities:
Handle hotel reservation inquiries via phone, chat, or email
Assist guests with booking, modification, and cancellation requests
Provide accurate information about hotel rates, amenities, policies, and availability
Document customer interactions and reservation details accurately in the system
Escalate complex concerns or complaints to the appropriate team
Meet quality assurance and customer satisfaction standards
Schedule & Training:
Shifting schedules, including nights, weekends, and holidays
<...
Cebu City (Onsite)
Job Description:
We are looking for Hotel Reservation Agent to assist guests with booking inquiries, reservation changes, cancellations, and general hotel-related concerns. The role requires excellent communication skills, attention to detail, and a customer-first mindset to ensure a smooth and positive guest experience.
Job Responsibilities:
Handle hotel reservation inquiries via phone, chat, or email
Assist guests with booking, modification, and cancellation requests
Provide accurate information about hotel rates, amenities, policies, and availability
Document customer interactions and reservation details accurately in the system
Escalate complex concerns or complaints to the appropriate team
Meet quality assurance and customer satisfaction standards
Schedule & Training:
Shifting schedules, including nights, weekends, and holidays
<...
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