Hospitality Guest Service Manager

Guest Service Manager

Full Job Description
Purpose of Position: Assist the General Manager in overseeing Guest Services and Guest Service staff. Greet all Guests and provide a high quality of assistance in registering, assigning rooms, making reservations and arranging for all other services requested by the Guest. This position is soley responsible for ensuring a positive guest experience and implementing new systems to increase customer satisfaction.

This position offers an aggressive hourly wage and has potential for salary and incentives. Full benefits available after 60 days - including Major Medical, Dental, Vision, Life, 401k (12 months), special considerations at local attractions, shows and activities.

Summary:

Duties & Responsibilities

Responsible for assisting the General Manager by providing cooperative leadership and managing processes to ensure and mai...