Vacancy Description
Title: Help Desk Analyst
Location: Harrisburg, PA (Local only)
Duration: 12+ months
Type: Contract
Responsibilities:
Location: Harrisburg, PA (Local only)
Duration: 12+ months
Type: Contract
Responsibilities:
- Provides technical assistance, support, and advice to end users for hardware, software, and systems via phone.
- Investigates and resolves computer software and hardware problems of users.
- Answers questions, applying knowledge of computer software, hardware, systems, and procedures.
- Talks with technical and non-technical co-workers to research problem and find solution.
- Asks user with problem to use telephone and participate in diagnostic procedures, using diagnostic software or by listening to and following instructions.
- Create and escalate Remedy trouble tickets to Tier 2 Service Desk staff and/or 3rd Party Service Providers as needed to ensure resolution.<...
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