Help Desk/Desktop Support Analyst

Description We are looking for a Help Desk/Desktop Support Analyst to join our team in Grand Rapids, Michigan. This is a contract-to-permanent position, offering an excellent opportunity to contribute to technical support operations while advancing your career. In this role, you will provide front-line assistance to users, ensuring smooth functionality of hardware, software, and system access.

Responsibilities:
• Provide Tier 1 support for hardware, software, and user inquiries, resolving issues efficiently and escalating complex problems when necessary.
• Manage and troubleshoot user accounts and permissions within Active Directory.
• Configure and maintain Windows 10/11 operating systems and associated applications.
• Monitor and respond to incoming service desk tickets, ensuring timely resolution and user satisfaction.
• Clearly explain technical solutions to non-technical users to facilitate understanding and resolution.
• Oversee daily help desk operatio...