Vacancy Description
Seeking to hire Help Desk Technician (Mac and Apple Products) for a leading higher education IT Services company, to work with a University in Buffalo, NY
The Helpdesk Support Analyst serves as the first point of contact for all IT support needs at a client supported higher education institution. The role focuses on develop expertise on Apple products, services, and repair processes. Also, delivering high-quality, customer-centric technical support to faculty, staff, and students while coordinating closely with the remote team to ensure consistent and efficient IT service delivery across campus.
Key Responsibilities:
Provide first-level technical support for faculty, staff, and students via phone, email, or ticketing system.
Troubleshooting & Repair: Diagnose and resolve technical issues, perform physical repairs (hardware), and provide software fixes for Apple devic...
The Helpdesk Support Analyst serves as the first point of contact for all IT support needs at a client supported higher education institution. The role focuses on develop expertise on Apple products, services, and repair processes. Also, delivering high-quality, customer-centric technical support to faculty, staff, and students while coordinating closely with the remote team to ensure consistent and efficient IT service delivery across campus.
Key Responsibilities:
Provide first-level technical support for faculty, staff, and students via phone, email, or ticketing system.
Troubleshooting & Repair: Diagnose and resolve technical issues, perform physical repairs (hardware), and provide software fixes for Apple devic...
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