Help Desk Agent

Qualifications

• In accordance with National Credit Act (NCA) candidates applying for this role will require a credit record check.
• Diploma or Degree
• 1 to 3 years relevant experience in support role
• Additional Knowledge - Good understanding of the respective product and ability to structure deals within that environment (e.g Procurement and or Finance)
• Strong communication skills (both verbally and written)
• Knowledge of deal origination
• Analytical skills with attention to detail
• Empathy
• Sense of Urgency
• Good interpersonal skills
• Well organised
• Creative and flexible

Responsibilities

• Deliver customer service through adherence to quality service standards
• Deliver sales targets and grow portfolio under guidance and supervision, by performing end-to-end process of deal origination to deal conclusion through effective enga...