Healthcare Helpdesk Sr. Associate

Role Description

• Respond to customer inquiries via telephone and written correspondence, providing accurate and comprehensive information about insurance benefits, claims, and provider contracts.
• Analyze customer issues and deliver effective solutions promptly and professionally. Retrieve and document customer information, activities, and changes accurately within the database.
• Maintain detailed documentation of inquiry outcomes to ensure proper tracking and analysis. Build and sustain positive relationships with customers while collaborating with internal teams to handle requests efficiently and in a timely manner.
• Research and analyze data to address operational challenges and resolve customer service issues.
• Manage follow-up communications via calls or emails to ensure customer satisfaction and issue resolution. Adapt to non-standard practices and procedures using automated systems while maintaining high levels of accuracy and ...