Head of Personal Shopping

The Role:

This role is responsible for leading the growth and performance of the FLANNELS Personal Shopping function, working closely with Digital, Marketing, Retail and Commercial teams to drive sales, profitability and client engagement. The position uses data and performance insights to identify opportunities, deliver strategic initiatives, improve operational efficiencies and ensure consistent execution across all locations. With ownership of KPIs, budgets, forecasting and departmental processes, the role also focuses on strengthening brand awareness, enhancing the client experience, maintaining compliance, and building strong cross-functional relationships to support the continued success and expansion of the Personal Shopping service.

Key Responsibilities:

• Work closely with the Personal Shopping Digital & Marketing Manager and wider team to drive sales, margin, daily operations, CRM and acqui...