Head of Managed Services

Head of Managed Services

Location: Northwich - Hybrid with occasional travel to Milton Keynes

Permanent | Senior Leadership Role

About the Job

We are recruiting a Head of Managed Services to lead and evolve a critical, high‑impact managed services function. This is a leadership role with full accountability for service delivery, service desk operations, engineering teams, and ITIL-led service management across a 24×7 UK and nearshore model (UK & Sofia). You’ll be responsible for ensuring our managed services portfolio is scalable, resilient, commercially sound, and delivering an outstanding customer experience. This role is ideal for someone with a strong MSP background who has grown and led service desk and managed services environments at scale.

Core Responsibilities

• Own and deliver the managed services strategy, ensuring the portfolio is scalable, commercially sound, and aligned to wider business obje...