HCS Customer Service Specialist II (SCA)

Customer Service Specialist II's (SCA)'s are the primary points of contact for all providers, Medicare contractors, etc. They are to provide professional, accurate and timely responses to CMS and provider inquiries.This includes responding to written, telephonic, and electronic inquiries within the appropriate timeframes.

Essential duties:

- Maintain a current knowledge of all contract requirements and objectives

- Develop professional working relationships with colleagues, healthcare providers and other Medicare contractors

- Take inbound calls from providers to answer questions and resolve complex issues

- Make outbound calls to healthcare providers as a courtesy to confirm if letters requesting records for review have been received

- Respond to assigned written communications from providers timely and accurately

- Educate providers on proper process protocols and their appeal rights

- Est...