HCM Operations Lead: Client Engagement & Process Excellence

A prominent recruitment agency in the Philippines is looking for an experienced QA Analyst to lead and deliver complex client engagements. The candidate should have a minimum of 2 years of experience supporting HCM accounts and must possess strong analytical and communication skills. Responsibilities include providing excellent customer service, managing quality deliverables, and collaborating across teams to ensure performance excellence. BPO experience is a must, with a Bachelor's degree preferred.
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